In a fast-paced society ，CNC Sheet metal processing plant Work efficiency is particularly important 。 The same process ， Others can do it in an hour ， Some people can take hours ， In this way CNC Sheet metal processing plant Lose competitiveness 。 Do as CNC Sheet metal processing plant Customer service ， Communication efficiency is mainly reflected in the speed of communication 。 Customer service is not about talking ， In fact, it is to lay a good foundation for the communication of the technology department 。
Before last month ，CNC Sheet metal processing plant New customer service ， When receiving customers ， Every time it's a word by word input ， Communication speed is too slow 。 Later, I found out that chat software can set quick reply ， As long as this setting is made ， No more typing 。 So-called ， If you want to do good work, you must first sharpen your tools 。 Just a little bit ， Regular communication will be in 1 Displayed in seconds ， Then just click send 。
When setting up quick reply ，CNC Sheet metal processing Customer service It's quite necessary to summarize Customer Common questions ， Such as “ Can we do something CNC Sheet metal processing ”， Then set the quick reply content as “ You have there. 3d Drawings? ”？CNC Hardware parts processing It's customized. ， The price is not fixed ， Need to see the drawing and quote ； When the customer answers that there are drawings ， The next step is to set the content of getting the contact information of customers 。 In view of finding CNC Sheet metal processing plant Our customers are all in a hurry ， So the next setup is “ The person in charge will contact you soon ”。
Set up these general contents ，CNC Sheet metal processing plant The communication efficiency of customer service reached twice the result with half the effort ， In the future, we will face an endless stream of CNC Hardware parts processing Customer ， It's handy 。